Terms of service

TERMS OF SERVICE

Last updated: April 2026

1. Overview

These Terms of Service ("Terms") govern your use of the Avellu Calm website and the purchase of any products from our store. By accessing our site or placing an order, you agree to be bound by these Terms in full. Please read them carefully before making a purchase.

Avellu Calm is operated by VENAGE LIMITED ("we," "us," or "our"). Our store is hosted on Shopify Inc.

2. Eligibility

By using our site, you confirm that:

  • You are at least 18 years of age

  • You are legally capable of entering into a binding contract

  • You are purchasing for personal, non-commercial use unless otherwise agreed in writing

3. Products

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. Product images are for illustrative purposes and may vary slightly from the physical item received.

Avellu Calm is a topical wellness product. It is not a drug, not a medical device, and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results may vary between individuals. We always recommend consulting a paediatrician if you have concerns about your baby's health.

4. Pricing & Payment

All prices are displayed in [USD, GBP, AUD, CAD, NZD, EUR] are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, unauthorised or illegal activity, or pricing errors.

Payment must be made in full at the time of purchase. We accept all major credit/debit cards and any additional payment methods listed at checkout.

5. Orders & Fulfilment

Placing an order constitutes an offer to purchase. We reserve the right to decline or cancel any order after confirmation, in which case you will receive a full refund.

Once an order has been dispatched, it cannot be cancelled. Please refer to our Return & Refund Policy if you wish to return your order after delivery.

6. Shipping

Estimated shipping times are provided as a guide only and are not guaranteed. We are not liable for delays caused by customs, courier services, or circumstances beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier.

For full details, please see our Shipping Policy.

7. Returns & Refunds

All returns and refunds are handled in accordance with our Return & Refund Policy, which forms part of these Terms. We offer a 90-Day Money-Back Guarantee on all purchases made directly through our store.

8. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, product descriptions, and copy — is the exclusive property of Avellu Calm and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this site without our prior written consent.

9. Prohibited Use

You agree not to use our site or products:

  • For any unlawful or fraudulent purpose

  • To submit false or misleading information

  • To attempt to gain unauthorised access to any part of our systems

  • To resell our products commercially without written authorisation

10. Disclaimer of Warranties

Our products and website are provided "as is" without warranties of any kind, express or implied. We do not guarantee that the site will be error-free, uninterrupted, or free from viruses or harmful components.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Avellu Calm shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid by you for the product in question.

12. Governing Law

These Terms are governed by the law. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our site after changes are posted constitutes your acceptance of the revised Terms.

14. Contact

If you have any questions about these Terms, please contact us:

📧 info@avellu.com
🕐 We respond within 24 hours, Monday–Friday